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Sales Terms & Conditions

RETURNS AND EXCHANGES

Shipping policy: Wine Rack Superstore is dedicated to expediting and delivering your order in a timely manner. Many of our items are available for immediate shipment. Please email sales@wineracksuperstore.com or call 1-800-987-5611 with any delivery questions you may have. When requested, you can be informed of its scheduled ship date. For an expedited or Saturday delivery (will be an extra fee) please call 1-800-987-5611 . Depending on the size of some items, expedited shipping may not be available for express delivery. Standard shipping rates apply to the contiguous United States and do not include Alaska, Hawaii and Puerto Rico. Items cannot be shipped to p.o. boxes. International orders to countries outside the U.S. will need to be quoted by a representative at Wine Rack Superstore as do orders shipping to APO/FPO bases, please call 1-800-987-5611 for rates.

Shipping and Damages: Please call Wine Rack Superstore at 1-800-987-5611 immediately with any shipping damages your product may have received. Customers have 15 days after receipt of product to file a shipping damage claim. Please note damage on the shipping bill of lading.

Our Guarantee: Wine Rack Superstore has made exhaustive efforts to research products for every level of wine collecting. These efforts have identified the highest quality merchandise available and have been the basis for our offerings. The Wine Rack Superstore will endorse each warranty as specified from the manufacturer to be free from defects due to workmanship or material under normal use and service. This warranty constitutes the entire warranty of the Wine Rack Superstore with respect to the entire range of products and is in lieu of all other warranties. Wine Rack Superstore will not be responsible for any consequential damage of any nature. Please call 1-800-987-5611 for any questions on specific manufactures warranties.

Returns: Wine Rack Superstore strives for 100% customer satisfaction. For returns call customer service at 1-800-987-5611 for a return authorization number. We accept returns of any non-custom made items within 30 days of order as long as it is returned in original carton in like new condition. Custom items cannot be returned for any reason. A 15% restocking fee will charged on returned wine refrigerators. The customer is responsible for the return shipping charges unless the item was received incorrectly or damaged during shipping.

FREQUENTLY ASKED QUESTIONS

How do I place an order?: The shopping cart feature will allow you to place an order and provide you with a secure and private way of ordering. Just add the items you wish to buy and add them to the shopping cart. When you are finished browsing and are ready to check out, just hit the check out button to complete your order. We can also except orders via the phone, email or fax.

What is your privacy policy?: We at Wine Rack Superstore have created this privacy policy to demonstrate our firm commitment to your privacy and the protection of your information. We are the sole owner of the information that we collect when you visit us on the web. We collect anonymous data when you visit our site, including the time of your visit and the pages that you view. We use this information to monitor and improve the performance of our site so that we can continue to effectively and reliably provide useful services for our visitors and our company. Wine Rack Superstore does not share or sell your email address with any third-party organizations. If you supply us with your postal address, internet address or telephone number on-line you may receive periodic contact from us with information regarding new products and services, upcoming events or updates on an order you placed. If you do not wish to be contacted by Wine Rack Superstore then please let us know by sending an email to us at the address listed below, and your contact info will be removed from our lists. optout@wineracksuperstore.com 1-800-987-5611

What are your hours?: We can be reached by phone during the hours of 9 AM - 5 PM E.S.T. Monday - Friday. All other times, please leave a message or send us an e-mail.

How does Wine Rack Superstore protect my credit card information?: All of our orders are processed through the security system of VeriSign. With a known name like VeriSign, you can be confident that all your personal information will remain safe and secure.

Can I order from outside the United States?: At this time we do not except foreign currency. We can ship orders outside of the continental US for an additional charge. Please contact us for a quote.